General Manager – Managed Services


AIS Survivex is currently looking to recruit a General Manager – Managed Services on a permanent contract located in Dyce, Aberdeen, UK.

The Company

We are the UK’s number one training provider for the energy sectors, training over 100,000 delegates a year, through a comprehensive portfolio of over 450 training courses (from safety critical to technical to developmental), where applicable accredited by the relevant governing bodies and delivered from our state-of-the-art facilities through-out the UK.

Part of 3t Energy Group, AIS Survivex is passionately focused on allowing people to fulfil their potential, be better prepared and more confident in their job role to maximise their career opportunities. Ultimately, we want to make the energy industry safer, smarter, and more efficient through better training.

The Role

The General Manager of Managed Services is a newly created and exciting role to lead our 3t Managed Services division, responsible for managing outsourced training requirements for major blue chip companies within the Oil & Gas, Renewables, Utilities and Power Generation Space.

This core business line to 3t currently generates revenues of over £25m per annum and is a core service to the success of the Training division within 3t. The ideal candidate will have a deep understanding of the training industry, strong leadership skills, client relationship skills, commercial and financial acumen as well as experience managing large teams.

  • Provide overall strategic direction for the Managed Services division.
  • Manage relationships with key clients to ensure customer satisfaction and retention.
  • Build and maintain a high performing team that delivers exceptional service to clients
  • Establish opportunities to expand Managed Services offering to existing / new Clients and new market entries, working closely with 3t BD resources to identify opportunities for upsell..
  • Direct P&L responsibilities for Managed Services financial performance
  • In-direct P&L responsibility for 3t Training revenue in-house
  • Using weekly / monthly KPI’s to ensure that the business is performing in line with business expectations and client SLA’s
  • Ensure that the Client’s key performance indicators and expectations are met.
  • Commercially & operationally astute to interface with clients understand training & competency requirements.
  • Regular attendance at Client meetings to ensure delivery of service is being met and ensure all actions are being implemented / delivered by Managed Services team.
  • Proven track record of delivering operational excellence and growth.
  • Operational experience delivery through efficiency, utilisation and cost control.
  • Effective and efficient supply chain management of 3rd Party Suppliers
  • Proven experience of reducing non-value-added activities through collective process mapping and project leading improvement activities
  • Build long term, trusting relationships with shareholders, business partners and authorities.
  • Ensure operational excellence across all areas of the division, including client onboarding, training delivery and ongoing service performance.
  • Using past trends and future forecasting to ensure capacity strategy for resourcing.
  • Understand the requirements of Client to ensure their experience is World Class and introduce measures to monitor ongoing satisfaction.
  • Think clearly under pressure and act in a sociably responsible way.
  • Develop relationships with other business leads to obtain maximum service line revenue.
  • Support the Training VP to achieve department strategic development and successful growth.

The Person

Part of what makes 3t Energy Group successful is the highly motivated people who work here and their enthusiasm for success. We recruit individuals whose honesty, integrity, initiative and creative approach to problem solving shines through.

You will be a highly motivated, driven individual with a commitment to getting things done. The client will be at the centre of everything you do, and you will contribute to the growth and success of our business through your skills and experience. You will:

  • Extensive experience in similar role with at least 5 years in senior management within training management
  • Experience in delivery of customer services that are solution orientated
  • Proven track record of delivering operational excellence and growth.
  • Proven experience of reducing non-value-added activities through collective process mapping and project leading improvement activities
  • Operational experience delivery through efficiency, utilisation and cost control.
  • High level of commercial awareness with a focus on achieving results
  • Experience in solution orientated business development
  • Experience in leading a focused customer service function
  • Experience of managing and coaching teams
  • Excellent communication and people skills
  • Full UK Driving Licence

Other Requirements:

  • A strategic thinker with the ability to innovate and develop new approaches to the environment we operate in order to grow the business.
  • Demonstrates a clear commitment to providing first class customer care / services.
  • Highly organised / Meets deadlines.
  • Maintains a professional appearance which appropriately reflects the role and the Company’s image.
  • Ability to remain calm and be assertive during busy periods or when dealing with challenging situations.
  • Discreet with the ability to maintain confidentiality.
  • The job holder is expected to be flexible and undertake additional duties commensurate with the overall responsibilities of the job, and that are within their competence, when required.
  • The job holder will undertake all activities in compliance with the requirements of the Company’s and/or the Client’s Safety Management System (SMS).

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